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Shipping Policy

Last Updated: September 8, 2026

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Thank you for supporting the Dogs Barcelona community! This policy outlines our delivery processes, fulfillment timelines, and tracking details for merchandise purchased through our webshop www.dogsbarcelona.com.

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1. Fulfillment & Delivery Timelines

We work with automated print-on-demand order fulfillment companies with facilities worldwide! Because every item is uniquely printed and custom-manufactured specifically for you when you place an order, processing requires a few days.
 

  • Fulfillment Time: An order usually takes 3–7 days to fulfill, after which it is shipped out.

  • Shipping Time: Shipping depends entirely on your location, but can be estimated as follows:

    • Europe: 6–8 business days.

    • International / Rest of World: 7–14 business days.

    • Please note: Total delivery windows include both custom production time and shipping transit time.
       

 

2. Order Tracking

You’ll automatically receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment status, please drop us a line at hello@dogsbarcelona.com.
 

 

3. Missing or Delayed Shipments

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:*
 

  • Check your shipping confirmation email for any mistakes in the delivery address.

  • Ask your local post office if they have your package.

  • Stop by your neighbors in case the courier left the package with them.
     

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@dogsbarcelona.com with your order number so we can investigate.
 

 

4. Address Mistakes & Unclaimed Packages
 

  • Address Errors: If you find a mistake in your delivery address, we can gladly send you a replacement order, but the secondary manufacturing and shipping will be at your own cost.

  • Unclaimed Shipments: Shipments that go unclaimed at your local courier depot and are returned to our fulfillment facility will require a reshipment fee to be routed back to you.
     

 

5. Customs & Import Fees

For orders fulfilled or delivered outside the European Union, your package may be subject to local import duties, taxes, or customs clearance fees. These charges are levied by your local government checkpoints and are the sole responsibility of the customer.

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